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General FAQs

Simply put, ambulatory cardiac monitors measure the electrical activity of your heart to determine if any cardiac irregularities exist.

Due to the patented, highly advanced artificial intelligence in our monitors, Medicomp has been shown to deliver more clinically significant data to your doctor faster than any other event monitor available today.

Cardiac monitors record and transmit your heart’s electrical data. These recordings are wirelessly sent to Medicomp’s Cardiac Monitoring Centers for analysis by highly trained, certified cardiac technicians, who, in turn, create reports for your doctor to interpret.

Please refer to your patient guide for more information.

Your doctor ordered this monitor to make ECG recordings of your heart, which in turn can help diagnose any heart irregularities, called arrhythmias.

If you are prescribed a Holter monitor, it is typically worn for 1-4 days. If you are prescribed an event or mobile cardiac telemetry monitor, it is worn for a long term, typically 30 days. But your doctor will determine the specific length of time you should wear the monitor.

ECG stands for electrocardiogram. It is a recording of the electrical activity of your heart. Your doctor can use an electrocardiogram to look for patterns in your ECG that can help to diagnose various arrhythmias.

An arrhythmia is a condition in which the heart beats with an irregular or abnormal rhythm. Some arrhythmias are harmless; others may indicate serious threats to your health.

Yes. The monitor can detect possible arrhythmias and make recordings on its own – even while you’re sleeping.

Generally, yes, but follow your doctor’s instructions. This monitor is meant to go with you as you go about your daily routine, including exercising and most of your regular activities. Wear the monitor outside your clothing to avoid perspiration coming in contact with the devices.

You should not swim or otherwise soak any of our monitors under water. Whether you may shower depends on the monitor you have.

TelePatch: The TelePatch Pendant and Electrode Patch are water resistant. They are designed to withstand brief periods of wetness, such as in light rain or while showering. You can and should wear TelePatch — and keep it turned on — while showering. The handset, however, is NOT water resistant. Avoid any moisture from coming in contact with the handset. If the handset get wets, please call us. You may need a replacement.

All Other Monitors: All other monitors, including pendants and smartphones, are NOT water resistant and should not get wet. Avoid any moisture from coming in contact with the devices. You should wear the Pendant on the outside of your clothing if there is a chance perspiration could come in contact with it. If your devices get wet, please call us. You may need a replacement.

Your doctor can share the test results with you.

Check the Troubleshooting section of this website or call us for assistance at 877-996-5553.

If you have a Holter monitor, return the monitor to your doctor. If you have any other type of monitor, please send the monitor back to Medicomp in the postage-paid envelope provided in your kit. It is important to send back all hardware and unused accessories upon completion of your procedure. All equipment is the property of Medicomp. You may be invoiced for unreturned items.

View our full patient privacy policy here.

Event & Mobile Cardiac Telemetry FAQs

Whenever you feel a symptom you believe could be related to your heart. For example: shortness of breath, dizziness, pain, weakness, etc. Follow your doctor’s orders for when you should make recordings.

Many patients do not have symptoms every day, but you should continue to wear the monitor every day because it can detect possible arrhythmias and make recordings on its own – even when you don’t feel any symptoms.

The Smartphone conserves its internal battery by “going to sleep” and turns its display screen off. Wake it up by pressing any button on the Smartphone. The monitor continues to function while it’s in sleep mode.

When you see the word Monitoring on the Smartphone screen, the monitor is working. Remember, you may have to press a key on the Smartphone to wake it up if the screen has gone blank.

Check to see if 3G is displayed in the upper-right corner of the Smartphone screen. If 3G is displayed, you are within range. If, instead, you see a small icon of an antenna (looks like a tiny funnel), you may be out of range.

Typically, you’ll need to change the “AA” batteries in the Pendant every 1½ to 2 days. The Smartphone will indicate when the Pendant batteries need to be changed. Look for the percentage of battery power available next to the Pd Batt. Change the battery when the Pd percentage reaches 5%. But if it is at 15% or below when going to bed, change the battery so that it does not run out of power while you’re sleeping.

We recommend charging the Smartphone daily. Charging on a night stand while you’re sleeping is a good practice. The Smartphone will indicate when it needs to be recharged. Look for the percentage of power available next to SP Batt. Recharge the Smartphone when the SP percentage reaches 20%.

Insurance & Billing FAQs

This test is covered by most insurance companies, including Medicare. Of course, you’ll still be responsible for any co-pays or deductibles. Our friendly billing team is available if you have any questions about insurance or billing. Call toll-free: 800-234-3278, ext. 2040.

No. Your test is billed as a set-term diagnostic procedure, regardless of how many recordings you make, or how many days your doctor prescribed the procedure length, or how many days you actually wear it.