“Just wanted to pass on a note of appreciation for a very favorable customer service experience I had today with Nathan Crocker.
He spent considerable time, and went the extra mile to assist me with an equipment related cardiac monitoring situation concerning my son Zach.
I appreciate his attention to detail, and resolve to get me answers on a bunch of questions I threw at him.
Please pass my compliments and thanks onto Nathan on a job well done. Nathan did a great job, my letter was most sincere. He cares.
Vice-President, Strategic Business Development
PS: here is a picture of my son Zach at 15,crushing a ball in a Legion Championship last year. I will try to find one of he and I , and send.
He also plays Varsity basketball (God willing), and is my hero( three major surgeries, corrected tetrollogy of fallot, BT shunt, and another outflow re-section 4 years ago).
I appreciate your letter. Your company ,and what you and your team do effects lives in ways that are beyond words.”