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Customer Service Survey February 2011 |
Please score Medicomp's Customer Service Performance. |
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1. |
Patient Enrollment Process |
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How would you rate the enrollment process? |
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2. |
Web Enrollment |
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How would rate the web enrollment feature on Arrhythmia Access? |
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3. |
Sufficient Monitors on Site |
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How would you rate your monitor inventory supply? |
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Cardiac Monitoring Center Staff |
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4. |
Courteous |
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How would you rate the courteousness of our Cardiac Monitoring Center staff? |
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5. |
Knowledgeable |
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How would you rate the knowledge demonstrated from of our Cardiac Monitoring Center staff? |
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6. |
Professional |
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How would you rate the professionalism of our Cardiac Monitoring Center staff? |
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7. |
Arrhythmia Access Website |
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The Arrhythmia Access website is easy to navigate when viewing patient's reports. |
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8. |
Holter Turn Around Time |
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How would you rate the Holter report delivery turn around time? |
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9. |
Notification Criteria Reporting |
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The notification criteria protocol set up is delivered on a timely and accurate basis/ |
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10. |
Enrolling Patients |
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What is your practices preferred method of enrolling patients? |
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11. |
Viewing Patient Reports |
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How do you prefer to view your patient reports? |
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12. |
Communications from Medicomp |
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How does your practice prefer to receive communications from Medicomp? |
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13. |
Would you recommend Medicomp to other facilities looking for cardiac monitoring services or systems? |
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14. |
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Please complete the information below indicating the most convenient method (s) for future survey participation: |
Thank you for taking the time to complete this survey! |
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